Tunbridge Wells Testimonials

"Thank you so much to Kim and Becky for the lovely gifts and all your good wishes. It has been such a pleasure dealing with you both - you are an absolute credit to Batcheller Monkhouse! I am completely delighted with the house and look forward to spending my retirement living in it. Your help and support has been much appreciated. Thank you again! "

"Mark Haffenden restored my faith in Estate Agents and changed my view of them. He and all of his team were diligent, accommodating of how we wanted to market our property and were always at the end of a phone to answer any query. Mark's calm, never assuming manner and sense of humour made selling our property a more positive experience."

"Thank you to Jeremy and the team at Batcheller Monkhouse. Super efficient service and always on hand to help with any questions or queries we had with the purchase of our home. Would not hesitate to recommend BM if you are selling your home or purchasing a new one."

"Thank you to Michelle and all the team at Batcheller Monkhouse in Tunbridge Wells. Michelle has been so efficient and helpful through the whole process from start to finish, finally helping us get the completion date we needed to get in a completed chain. All the team have been approachable and willing to do that 'extra bit' all the way. We can now relax and enjoy our beautiful new home."

"We are unable to thank Mark enough for his professionalism this year. He has guided and supported us with the sale of a much loved home of 51 years. He has been sensitive and able to give fair advice every step of the way. Experience of estate agents has seldom been positive which makes Mark an even greater find, he is an absolute gem! We refer to Mark as ‘Marvellous Mark’ in our households, because he is quite simply that: Marvellous! We cannot express our thanks enough for all of his kindness and support, particularly during such an unprecedented and challenging year."

"Jeremy and the Tunbridge Wells team at Batcheller Monkhouse provided reassuring, practical advice. In a calm and considered manner he made the whole sales process effortless. I have already recommended their services to friends and family alike."

"The service at Batcheller Monkhouse was first class from start to finish, everything from the initial valuation through to handing the key to the buyer at completion of my sale was handled with efficiency, courtesy and professionalism. And more than that, these are really nice people who really care about helping you sell your home. It's easy to provide a service and just get by when times are good, but it takes an agent of a different calibre to do that during a pandemic. Batcheller Monkhouse successfully kept my sale on track, on time and at guide price during the crisis. A superb achievement. Thank you so much."

"I wouldn't hesitate to recommend Batcheller Monkhouse to sell your home. The service we received from Mark and Michelle was incredibly professional, helpful, considered and honest. We completely trusted that everything they promised they would do, would get done, and it did. It was wonderful to be in such capable hands during what can be a stressful time. Their communication, dedication and commitment to the task was second to none. They definitely went the extra mile - a ten out of ten from our family!"

"Selling the Farm was never going to be straightforward. A barn conversion plus oast annexe with over 40 acres sitting on a green lane. It was not going to appeal to everyone. I can only say I was delighted we appointed Batcheller Monkhouse. You remained positive throughout what was a very tricky transaction, your judgement was always spot-on, you retained your sense of humour when I was losing mine, and your quiet professionalism kept the buyers sweet."

"I am writing a belated note to express my wholehearted thanks for the incredible level of service and support my wife and I recieved from your residential sales team in Tunbridge Wells. I have known Mark for some years and was therefore not surprised by the professional and thorough approach that he took to the sale of the property. Michelle was an absolute rock throughout what was one of the most stressful periods of our lives. As someone who has worked within large estate agencies and has considerable experience in property marketing, I was bowled over by the higher levels of customer service, attention to detail and also empathy shown by the sales team."

"Tomorrow the long haul will be over: our home will be in new hands, and we move into more modern premises (1935). My wife and I wish to express our deep appreciation of the stalwart service you provided throughout a most tortuous process - a wonderful blend of tact, empathy, and professionalism. Our encounters with other agents, as we sought a new home, reinforced the feeling that we had been exceptionally clever (or lucky) in choosing Batcheller Monkhouse. Our very warm thanks to all concerned."

"Thank you for all your hard work in achieving the sale of my home. Your professionalism, support and advice during the process have been greatly appreciated."

"The service you and your team provided was exemplary particularly in respect of customer care and knowledge of our area of East Sussex and Kent."